Muddy I would definitely contact DHL customer service about this. Sure, you’ll probably get some boilerplate excuses but it definitely isn’t acceptable. I’m not sure if contacting Amazon Japan would help but it might be worthwhile.
Barring that, if you have security camera video, post it on your YouTube channel and offer it to the local media! THAT will get their attention!
Side note: A family member of mine is a lower level executive at Fed Ex. Several years ago, when the security camera footage of the driver dumping a large monitor over a fence made the news, the damage control was pretty intense! And that was just a single case that got some media attention. Some of the crap you don’t hear about is even more incredible!
Barring that, if you have security camera video, post it on your YouTube channel and offer it to the local media! THAT will get their attention!
Side note: A family member of mine is a lower level executive at Fed Ex. Several years ago, when the security camera footage of the driver dumping a large monitor over a fence made the news, the damage control was pretty intense! And that was just a single case that got some media attention. Some of the crap you don’t hear about is even more incredible!
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