I have had several dealings with Havenso and have had no problems and give them the highest ratings. They are very fast and well packed with their shipping. The items I have bought from them have all been new in original sealed boxes except for Whiff who I bought new loose and not a scratch on him. I believe any new loose items sold could have blemishes but I don't think they would be from playing with them but because they are loose and were probably kept all loose together on one box.
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