Looking at your picture and trying to remember I think that the sprung half cog might be in the wrong position for the spring tension to return the turntable. I suggest, if you dare, to open the one that works and take a look at that sprung half cog to see exactly where the half teeth are supposed to be, It may have moved on the shaft if a child continuously tried to manually force it to turn .
Can anyone help me with this "Thomas at the Timber Yard" fault
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