Recently I bought the following two items from Plarail Advance:
* PLARAIL Advance ACS-01 IR Control Unit
* Hokuriku Shinkansen Series W7 Kagayaki IR Control Set
While the second one works perfectly, the first one suffers from quite a few issues. The most annoying one is the erratic behavior of the remote control.
When I press the speed button forward a few times, the train increases its speed, as expected. But, then at some point when I press the speed button forward again, the train just stops. This makes the train quite unusable. Also, some other times, I have noticed that some commands from the remote control are "lost." For instance, when the train is running and I press the emergency stop button, nothing happens. Sometimes I need to press the button like 3-4 times until the train stops.
I have ruled out a problem in the remote control, as the remote control works perfectly with the other train (the W7).
Has anyone experienced similar issues?
I bought the trains while I visited Japan last winter. Does anyone know whether there is any way to contact Tomy? I tried the support link in the webpage (http://www.takaratomy.co.jp/support/privacypolicy.html) but the page does not load when I click the button at the bottom.
* PLARAIL Advance ACS-01 IR Control Unit
* Hokuriku Shinkansen Series W7 Kagayaki IR Control Set
While the second one works perfectly, the first one suffers from quite a few issues. The most annoying one is the erratic behavior of the remote control.
When I press the speed button forward a few times, the train increases its speed, as expected. But, then at some point when I press the speed button forward again, the train just stops. This makes the train quite unusable. Also, some other times, I have noticed that some commands from the remote control are "lost." For instance, when the train is running and I press the emergency stop button, nothing happens. Sometimes I need to press the button like 3-4 times until the train stops.
I have ruled out a problem in the remote control, as the remote control works perfectly with the other train (the W7).
Has anyone experienced similar issues?
I bought the trains while I visited Japan last winter. Does anyone know whether there is any way to contact Tomy? I tried the support link in the webpage (http://www.takaratomy.co.jp/support/privacypolicy.html) but the page does not load when I click the button at the bottom.
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