Jauce - Retention?

No not at all, usually once it hits retention (I use the Japan post tracking to find this out) I normally get the notification for payment within about 3-5 days. There was once I didn't get one so after the 5 days I contacted ParcelForce about it and they gave me the details, I paid, got my package and the notice turned up the day after the parcel lol!! So in that case was about 10 days I think. They are usually white almost card type notes with tear strips on the sides and the top edge (be careful or you may tear the contents). about the size of a normal 'business' type envelope (imagine A4 folded twice top to bottom - so about a 1/3rd the size of a sheet of A4) with a bright red/blue "ParcelForce" logo on it.

Personally I would chase it up because if you don't pay within a certain period they may return or dispose of the package - I mean 30 or 60 days (haven't checked) but its not indefinite...

When you contact them give them as much detail as possible, date it hit customs, date it went to retention, Japan Post reference etc... You can get all this from the Japan Post tracking site...

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I should add if it cleared customs and there was no charge it would simply have been delivered, it would never have gone into 'Retention' so there will be a charge of some sort depending on the value of the package as declared by Jauce...