Is Mattel Dumbing Down Things With Revolution?

[HankAmericanEngine]

Keaton received his first trackmaster sets last Christmas (gray tracks) and one of them was the Sort and Switch Delivery Set (came with Percy I believe) and sure enough straight out of the box...nothing! It didn't work! Talk about a disappointment!! I have also had to return two different single trains one spencer and one James. Both did nothing when I put in batteries. Luckily Walmart out here will return anything so that wasn't an issue. Explaining that something new doesn't work right out of the box is very difficult for a little boy

How awful! I know that pain, especially with Fisher-Price; they often just ask me to either send the product to them before sending me a voucher, or just send me a voucher.

I had the same instance with the HiT Toy Company with my first Donald and a stock standard Thomas; after an email or two, I received brand-new ones in the mail within four business days with a letter of apology and sincere gratitude for my continued patronage to the product line.